Wax'n Board

+32 468 47 43 33

About these conditions

General terms and conditions are an agreement between you, as a customer, and us, the entrepreneur.

General terms and conditions are also popularly referred to as “the small print”. They provide clarity and certainty about how we work.

Every time you purchase products or services from us, we ask you to read them carefully. When purchasing our products or services, you (automatically) confirm your agreement with the applicable terms and conditions.

Identity of the entrepreneur

These general terms and conditions have been drawn up and apply to Wax'n Board, Wax&Board, Wax en Board and all other derivatives of this company.

Wax'n Board is a brand name of Willems Olivier. Willems Olivier is the trade name of a Flemish company, registered and known under number: BE073.7730.530. Wax'n Board today enjoys an exemption from VAT on the products and services offered. This can change at any time, resulting in a price increase (VAT).

Willems Olivier, or, Wax'n Board (both hereinafter referred to as Wax'n Board) has the address:

  • (physical) Sarosstraat 14 D, 9290 Berlare – Belgium
  • (online) waxnboard.com, waxnboard.be, waxenboard.be, among others.


In these conditions the following definitions apply:

  • Reflection period: the period within which the consumer can exercise his right of withdrawal;
  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
  • Day: calendar day;
  • Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  • Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
  • Model form: the model withdrawal form that the entrepreneur makes available that a consumer can complete if he wants to exercise his right of withdrawal.
  • Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
  • Distance contract: an agreement in which, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
  • Technology for remote communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time.
  • Terms and Conditions: the present General Terms and Conditions of the entrepreneur. These can be divided into several conditions, such as the cookie policy, the privacy policy, shipping or payment conditions, warranty and/or the right of withdrawal, etc. These separate texts always form one whole with these general terms and conditions.

General provisions

By agreeing to our terms and conditions, you confirm that you have reached the age of majority according to the applicable rules in your region of residence, or that you have received approval from an adult responsible for you personally, that you can act as an adult without any restrictions resulting from physical or psychological disability that means you need guidance regarding financial follow-up.

We reserve the right to refuse anyone, regardless of the reason why we refuse someone, and we are not required to provide any explanation for this.

By using our website and/or purchasing something from our company, you engage in our “services” and agree to these terms and conditions. Regardless of which web browser you use, regardless of whether you are an end user, manufacturer, trader or reseller - but also regardless of whether you would create additional content or added value by, for example, leaving a review or a comment on this site.

We do not allow our products and services to be used for illegal purposes, aggression, discrimination, or violation of local laws including copyrights. In addition, we do not allow you to use software such as viruses, hacking tools, crawling software or others with which you could influence our services.

You expressly agree not to reproduce, copy, imitate, sell or re-sell any Content without our permission. You will not abuse our services, or any part of our services. You will not abuse our website or any mechanisms on our website through which we provide services. An exception to this can only be permitted with our written permission.

If we notice that these conditions are being abused, we will immediately exclude you from our services.

These guidelines are not limiting and do not affect the terms and conditions as a whole.


These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can always be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him. is.

If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the remainder of the agreement and these terms and conditions will remain in force and the provision in question will be immediately replaced in mutual consultation by a provision that of the original as closely as possible.

Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

Any uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

The failure of us to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms and conditions).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

The offer

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer. The offer is without obligation and the entrepreneur is entitled to change and/or adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

  • All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement.
  • Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This concerns in particular:

  • the price including taxes;
  • any shipping costs;
  • the manner in which the agreement will be concluded and what actions are required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and execution of the agreement;
  • the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
  • the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a different basis than the regular basic rate for the means of communication used;
  • whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer;
  • the way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it.
    Any other languages in which, in addition to Dutch, the agreement can be concluded;
  • the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically;
  • The minimum duration of the distance contract in the case of a long-term transaction.
  • Optional: available sizes, colors, type of materials.

The agreement

The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

  • the visiting address of the entrepreneur's branch where the consumer can go with complaints;
  • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • the information about warranties and existing after-sales service;
  • the information included in article “The offer” of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
  • the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
  • In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Every agreement is entered into under the conditions precedent of sufficient availability of the products in question.

Warranty and right of withdrawal

Because the warranty, but also the right of withdrawal, is specific, we have a separate section for this. These provide the general provisions but may also differ for specific products or services. You can read more about this on the warranty or cancellation page

The price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

  • these are the result of legal regulations or provisions;
  • or, the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

The prices stated in the offer of products or services include VAT. Unless otherwise stated.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

The posted prices of our services and products are subject to change without prior notice.

We reserve the right to modify or discontinue services and products at any time, even if the service is partial, without prior notice.

We are not responsible for adjustments, price changes, pausing or discontinuing products and services.

We reserve the right to make any price corrections, regardless of whether they result from human or system technical error. We also expect that you as a user will not abuse any system errors, and if they occur, you will report them to give us the opportunity to correct the error.

Products and/or services

Certain products or services are available exclusively through the website. Our products or services may have limited quantities and are subject to our right of withdrawal and warranty policy.

We take as much action as possible to provide a clear description and to communicate the colors and dimensions of the products we sell as accurately as possible. However, we cannot guarantee that the colors or dimensions displayed on your computer, tablet or mobile phone will be accurate as this depends on the quality and settings of your equipment. We therefore do not accept complaints based on color deviations or interpretation errors.

We reserve the right, but have no obligation, to limit certain products, services or sales. Regardless of the person, geographic location, or law that applies to them. We can make an exception after personal consultation, but that is not a right or obligation. We also have the right to limit our stock to the quantity we consider necessary, without interference from third parties.

Product descriptions, prices and details may be changed at any time without prior notice. We reserve the right to withdraw certain products from the market at any time. This without having to give a reason. It is also possible that promotions or rates differ in different sales channels, or because we carry out A/B testing, which allows us to optimize sales.

We make no promises about the amount of stock, products, services and information, or any material purchased or obtained by you, regardless of whether it meets your expectations or whether it concerns any correctable errors in our services.

Delivery and execution

The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.

The place of delivery is the address that the consumer has provided to the company.

Taking into account what was previously stated in the general terms and conditions, the company will execute accepted orders expeditiously, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs. The consumer is not entitled to compensation.

All delivery times are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a term does not entitle the consumer to compensation.

In the event of dissolution, the entrepreneur will refund the amount paid by the consumer as soon as possible. We also refer to the conditions included in the section regarding right of withdrawal and warranty.

If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. No later than upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded.

The risk of damage and/or error to products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Accuracy of your billing or personal account

We reserve the right to refuse orders without having to give a reason.

If we see a need, we may have to impose certain limits, but also cancel quantities that a company, person, or family can purchase per order.

These restrictions may apply to orders under the same customer account, the same credit or debit card, and/or orders that use the same billing and/or shipping address.

If we see it necessary to make a change to your purchase, we will try to inform you via the email address or telephone number you provided at the time of ordering. We reserve the right to refuse orders placed by sellers, manufacturers and distributors.

As a customer, you agree to provide complete and accurate information with your order placed in our store. As a customer, you agree that you are responsible for making immediate corrections to your account and other information, including your email address and debit/credit card, so that you can confirm your transaction and we can contact you if necessary. In addition, as a customer you agree that it is your own responsibility to provide correct information, so that errors upon delivery are excluded. We cannot be held responsible for errors caused by the customer.

Duration transactions: duration, cancellation and extension


The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including utility services) or services at any time, taking into account the agreed cancellation rules and a notice period of no more than one month.

The consumer can terminate the agreements referred to in the previous paragraphs:

  • cancel at any time and not be limited to cancellation at a specific time or in a specific period;
  • at least cancel in the same manner as they were entered into by him;
  • always cancel with the same notice period as the entrepreneur has agreed for himself.


An agreement that has been entered into for a specific period and that extends to the regular delivery of products (including utility services) or services may not be tacitly extended or renewed for a specific period.

An agreement that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month.


If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.


Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period. In the case of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement.

The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.

You agree that we may use your data and content, with the exception of credit/debit card information, and that we may transport it over both encrypted and unencrypted connections, and that we may manipulate it according to the technical needs imposed by network connections, software or hardware devices. However, we will never transmit your credit/debit card information unsecured. To ensure better security, we will always try to enforce data traffic via the HTPS protocol, and we advise you to ensure that you always use our host - we will never ask for personal data via a third party that you cannot clearly identify. notice that it comes from us.

Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

In case of complaints, a consumer must first contact the entrepreneur. If a solution is not yet found, the consumer has the option to have his complaint handled by an independent and recognized dispute committee. Submitting a dispute to this dispute committee may involve costs that the consumer must pay to the relevant committee.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing. On the other hand, a complaint does not suspend the customer's obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at her discretion; or replace or repair the delivered products free of charge.


Only Belgian law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.


You agree to indemnify, defend and hold harmless Entrepreneur and our principal & subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions, or your violation of any law or the rights of a third party.

Accuracy, completeness and historical information on the website or app

We are not responsible if the information on this website is inaccurate, incomplete, or even irrelevant. This content is provided for general use only and should not be relied upon as the sole basis for making decisions without first consulting other and more accurate sources. Your use of the content on this website is solely at your own risk.

This website may contain certain historical, dated and outdated information. We do not guarantee that the content will be updated on time and therefore inform you that you can only use this as reference material. We reserve the right to modify or even remove the content at any time, without the intervention of third parties.

We have no obligation to optimize or renew data, even if this turns out to be outdated. As a user, you therefore agree that it is your own responsibility to follow up on any updates.

In the event that you notice incorrect or irrelevant information, we request that you report this to us. We will take necessary action within an acceptable period of time.

Optional tools and software

We may grant you access to third-party software over which we have no control and therefore cannot monitor use.

You agree that we provide or provide access to such tools on an “as is” or “as available” basis, without warranty, without any opportunity of objection, or without any condition or avenue of recourse to us. company. We also refrain from any responsibility for what this entails and request that you submit complaints or comments to the owners of this “third party” software.

Your use of this optional software is at your own risk and you are advised to carefully review the third party's terms and conditions before accepting them.

In the future we may continue to offer new services and functions on our website, for example by using new software. In that case, the general terms and conditions will also apply or entail a change.

Links to third parties

Certain content, products and services available through us contain content from a third party.

These third party links may point to a website that is not affiliated with us and our terms and conditions. We cannot be responsible for reviewing or evaluating it or verifying its accuracy. We make no warranty and will not be held responsible for any action arising out of this third party, their website, their software, their products, their services or the services of their partners.

We are also not responsible for damage caused by the purchase of goods or services made from or by this third party. If you decide to purchase goods through a third party, we advise you to read their terms and conditions carefully and understand their actions before engaging in any transaction. Complaints and questions regarding this party must be addressed directly to this party.

User feedback and other submissions

When you voluntarily make an entry, for example in a competition, or without our request share your creative ideas, suggestions, proposals, plans, objectives or other feedback - whether via the website, or via regular mail, email, website comment, or other method - then you agree that we may make edits, translations or references at any time, without restriction, in any medium. We shall have no obligation to maintain the confidentiality of any Feedback, to maintain it in confidence, to pay compensation, or to respond to any Feedback.

We may, but do not undertake, to monitor and edit content in order to comply with legislation, so that no aggressive, discriminatory, pornographic, racist, personal humiliation or other transgressive content will be shared that goes against our general conditions.

You agree that your comments may not violate any rights, including copyright, trademark, privacy, personal or proprietary rights. You further agree that your comments may not contain unlawful content such as obscene material, malware, pirated content, or any other software that may interfere with our services and website. We do not tolerate false email addresses, false identities, or the impersonation of a third party that you do not have permission to communicate on their behalf.

You are 100% responsible for your response and the accuracy of your responses, we take no responsibility on behalf of our users, even if through a third party.

Changes to general terms and conditions

When we add new features, tools, sections, or products and services, these will also apply to the general terms and conditions. You can always read the most recent conditions on this page. Naturally, we reserve the right to update (renew), change and even replace this information at any time if we deem it necessary and we do this to guarantee you a better service. It is your responsibility to regularly check our terms and conditions for any changes. If you continue to use our website and services - after adjusting the conditions - you automatically agree to accept these new conditions.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our products and/or services, or when you stop using our websites, products and/or services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the termination date; and/or accordingly, we may deny you access to our websites, products and/or services (or any part thereof).

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