About warranty law
Wax'n Board is obliged to comply with specific consumer rights of the European Union. These rules are determined in two ways, namely in the categories Right of Withdrawal and Guarantee.
These determine your rights as a customer and our obligations as a company. It goes without saying that we strictly follow this at all times with our after-sales service. Below we list the essential points, more information can be found on the website of the European Union. We also advise you to consult our entire general terms and conditions, of which the warranty law is only one part.
General guidelines
In the EU you are entitled to a two-year warranty on all new goods, at no extra cost. It doesn't matter whether you buy online or in a store, you are always entitled to a two-year warranty without having to pay extra.
If you, as a European resident, have a product that you purchased in the EU and it is different from the description or does not work properly, the seller must repair or replace it free of charge, give a discount, or give you your money back.
If it is not possible to repair or replace the item, you should normally receive a full or partial refund. Of course, the seller does not have to give you your money back if there are minor acceptable damages. Some examples are:
- A scratch on a product;
- A printing error, color deviation or discoloration of the product;
- Damaged packaging;
- Normal wear and tear from using the product.
Please note that this list is not complete. You can read all exceptions on the EU legislation page.
We do not offer any form of warranty on services or repairs of products. The quality of this depends on the original condition, quality of the product itself, previous use or the way in which the product - or service - will be used after repair. Any compensation is therefore excluded for all forms of service and/or repair.
If you purchase original Wax'n Board products through a third party, for example a reseller, you will contact them to qualify for the warranty. For products purchased through a third party, different conditions may apply than those that we can supply to you.
The conditions attached to the warranty law only apply in accordance with the EU guidelines, and only Belgian law can be invoked in the event of disputes.
Additional warranty
A store or manufacturer may offer you an extended or comprehensive warranty, with or without payment. This warranty may provide you with better protection, but cannot limit the minimum two-year warranty that you are entitled to under EU rules.
When a store offers you a product at a lower price, “without warranty”, this only means that you are not entitled to additional protection. If the product breaks or turns out not to be as described, you can hold the seller accountable for this for two years.
Have a product repaired or replaced
The two-year warranty period starts as soon as you receive the item. If the product breaks within this period, the seller must always offer you a solution. In certain EU countries you can also contact the manufacturer directly for defects and claim your warranty without the intervention of the seller. You can obtain more information from the relevant manufacturer.
If the product breaks within 6 months of purchase, it will automatically be assumed that the problem already existed when you received the product, unless the seller can prove that this was not the case. You are entitled to free repair or replacement, or, if that is too expensive or difficult, you can get all or part of your money back.
If your product breaks between 6 and 24 months after purchase, you are also entitled to free repair or replacement, or a full or partial refund. However, you must prove that the problem already existed when you received the product.
Excluded from the right to a refund or repair are normal signs of use, but also wear and tear, regardless of whether or not this is a result of normal use of the product.
In order to claim the warranty right, it is also necessary that the defective product is returned to the seller at your own expense, and any shipment will be packed correctly and safely to avoid damage during transport. We also advise you to insure this shipment so that it cannot be lost. If this is the case, the seller is no longer liable and you must contact your courier service.
In addition, a refund will never be made in cash, but only on the payment method used when purchasing the product. If this is no longer possible, it will be done via a voucher.
Our commitment
At Wax'n Board we will always take into account the legal framework that must guarantee your rights as a consumer. In addition, we will make an extra commitment to guarantee you smooth after-sales service, because we understand that problems with a purchased product are never fun.
If you have any questions, or if you believe that you should invoke your rights as a consumer, please do not hesitate to contact us.
We also advise our customers to thoroughly read the General Terms and Conditions and all associated conditions linked to them to avoid discussion. When you purchase products or services, including repairs, you automatically agree to this.
Warranty questions
At Wax'n Board we give you as a customer the opportunity to let us know in writing that you wish to make use of your warranty. This can be done by letter to the official address, or via the contact form on this website. However, we do not accept reports via public or private social media or other channels that are not mentioned in these conditions.
