Warranty

Wax'n Board is obliged to comply with specific consumer rights of the European Union. These rules are determined in two ways, namely in the category Right of Withdrawal and Warranty.

These determine your rights as a customer and our obligations as a company. It goes without saying that we strictly follow these at all times in our after-sales service. Below we list the essential points, more information can be found on the website of the European Union. We also advise you to consult our entire general terms and conditions of which the warranty right is only one part.

In the EU, you are entitled to a two-year warranty on all new goods, at no extra cost. Whether you buy online or in a shop, you are always entitled to a two-year warranty at no extra cost.

If you, as a European resident, have a product that you purchased in the EU and it is not as described or does not work properly, the seller must repair or replace it free of charge, give you a discount, or give you your money back.

If it is not possible to repair or replace the item, you should normally get a full or partial refund. Of course, the seller is not obliged to give you a refund if there is minor acceptable damage. Some examples are:

• A scratch on a product;
• A printing error, color deviation or discoloration of the product;
• A damaged packaging;
• Normal wear and tear when using the product.

Please note that this list is not exhaustive. All exceptions can be found on the EU legislation page.

We do not offer any form of guarantee on service provision or repair of products. The quality of this is dependent on the original condition, quality of the product itself, previous use or the way in which the product -or service- will be used after repair. Any compensation is therefore excluded for all forms of service provision and/or repair.

When you purchase original Wax´n Board products through a third party, e.g. a reseller, you will contact them to qualify for warranty. For products purchased through a third party, other conditions may apply than those that we can supply to you.

The conditions associated with the warranty right only apply in accordance with the EU guidelines, and only Belgian law can be invoked in the event of disputes.

A retailer or manufacturer may offer you an extended or comprehensive warranty, either for a fee or free of charge. This warranty may offer you greater protection, but it cannot reduce the minimum two-year warranty you are entitled to under EU rules.

When a shop offers you a product at a lower price, “without guarantee”, that only means that you are not entitled to additional protection. If the product breaks or is not as described, you can still hold the seller accountable for two years.

The two-year warranty period starts as soon as you receive the item. If the product breaks within this period, the seller must always offer you a solution. In certain EU countries, you can also contact the manufacturer directly about defects and claim your warranty without the intervention of the seller. You can obtain more information about this from the manufacturer in question.

If the product breaks within 6 months of purchase, it is automatically assumed that the problem already existed when you received the product, unless the seller can prove that this was not the case. You are entitled to a free repair or replacement, or, if that is too expensive or difficult, you can get your money back in full or in part.

If your product breaks between 6 and 24 months after purchase, you are also entitled to a free repair or replacement, or a full or partial refund. However, you must prove that the problem already existed when you received the product.

Excluded from the right to refund or repair are normal user traces as well as wear and tear, regardless of whether or not this is a result of normal use of the product.

In order to claim the warranty right, it is also necessary that the defective product is returned to the seller at your own expense, whereby any shipment will be correctly and safely packed to avoid damage during transport. We also advise you to insure this shipment so that it cannot be lost. Should this nevertheless be the case, the seller is no longer liable and you must contact your courier service.

In addition, a refund will never be made in cash, but only using the payment method used when purchasing the product. If this is no longer possible, it will be made via a voucher.

At Wax'n Board we will always take into account the legal framework that must guarantee your rights as a consumer. In addition, we will make an extra effort to guarantee you a smooth after-sales service, because we understand that problems with a purchased product are never fun.

If you have any questions or believe that you should exercise your rights as a consumer, please do not hesitate to contact us.

We also advise our customers to read the General Terms and Conditions and all associated terms and conditions thoroughly to avoid discussion. When purchasing products or services, including repairs, you automatically agree to this.

At Wax'n Board we give you as a customer the opportunity to let us know in writing that you wish to make use of your guarantee. This is done via the contact form provided here. However, we do not accept notification via public or non-public social media or other channels that are not mentioned in these conditions.