What shipping options are there?
National (Belgium)
Pick up at Wax'n Board
Come pick up your order for free. Contact us in advance for an appointment and we will ensure that your purchase is ready to take with you!
Courier service Wax'n Board
We visit your location to deliver certain products or services. During the winter season we always bundle appointments per region. Please note, we will make an appointment with you. If no one is present at the agreed time, we reserve the right to charge a relocation fee of at least €50.
Bpost
Our national deliveries with BPOST are provided with a Track & Trace number as well as a confirmation of receipt. BPOST will visit you at the reception location you specified, during office hours (Mon-Fri, 9am-5pm). However, exceptions may apply during the holiday period or exceptional measures.
DPD Parcelshop
We ship certain goods via DPD. The shipment is provided with a Track & Trace code and confirmation of receipt. After confirmation of delivery, you can pick up your shipment at the local DPD Parcelshop.
International (EU)
DPD
Together with DPD we can deliver your shipment internationally. DPD provides your package with a Track & Trace number and a delivery confirmation. Deliveries take place during local business hours. Certain shipments can be delivered to a regional DPD Parcelshop.
GLS
We also ship internationally via GLS. You will receive a unique Track & Trace code to track your shipment. GLS will make a delivery during local office hours.
Others..
Do you have a cooperation contract, or simply prefer a different transport service? Please contact us in advance for consultation, after which you can take over the payment, administration and any risks from us to have your shipment delivered.
Duration, damage, loss and conditions
Delivery time
We ship orders 1 to 2 business days after receiving successful and completed payment. However, this may increase during holiday periods, public holidays or periods of exceptional measures. In that case we will communicate about this.
Depending on the transport company, a shipment will take an average of 1 to 5 working days. This depends on holidays or period of exceptional measures. We cannot guarantee delivery times and therefore advise you to place an order in a timely manner. You can always follow the status via a Track & Trace code.
Damage or loss
To avoid loss or damage, we will always provide a Track & Trace number. We always do everything possible to avoid lost or damaged shipments.
You must always visually inspect your shipment before signing for receipt. If the packaging is damaged, you must not accept the shipment, otherwise you agree to the courier's delivery terms. If you do this anyway, there is no possibility to compensate for damage.
A signature is always required for delivery of a shipment. If you choose to have the shipment delivered to another, so-called safe, location, you transfer responsibility from Wax'n Board to yourself. In the event of any loss, you will have to make recourse to the transport service and/or your insurance company yourself.
Conditions
The general terms and conditions apply to all our services, including shipping. You agree to this as soon as you place an order with Wax'n Board and/or make a payment. In addition, the general terms and conditions drawn up by the chosen transport service always apply. You can find these additional conditions on the supplier's website.
