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Pick up at Wax'n Board
Come pick up your order for free. Contact us in advance for an appointment and we will make sure your purchase is ready to take with you!

Wax'n Board Courier Service
We will visit you on location to deliver certain products or services. During the winter season, we always bundle appointments per region. Please note that we will make an appointment with you. If no one is present at the agreed time, we reserve the right to charge a travel fee of at least €50.

Bpost
Our national deliveries with BPOST are provided with a Track & Trace number as well as a receipt confirmation. BPOST will visit the receiving location you specified, during office hours (Mon-Fri, 9am-5pm). However, exceptions may apply during holiday periods or exceptional measures.

DPD Parcelshop
We ship certain goods via DPD. The shipment is provided with a Track & Trace code and confirmation of receipt. After confirmation of delivery, you can collect your shipment at the local DPD Parcelshop.

DPD
Together with DPD we can deliver your shipment internationally. DPD provides your package with a Track & Trace number and a delivery confirmation. Deliveries take place during local office hours. Certain shipments can be dropped off at a regional DPD Parcelshop.

GLS
We also ship internationally via GLS. You will receive a unique Track & Trace code to track your shipment. GLS will deliver during local office hours.

Other..
Do you have a cooperation contract, or simply prefer another transport service? Then contact us in advance for consultation, after which you can take over the payment, administration and any risks from us to have your shipment delivered.

Delivery time
We ship orders 1 to 2 business days after receipt of a successful and completed payment. During holiday periods, public holidays or periods of exceptional measures, this may increase. In that case, we will communicate about this.

Depending on the transport company, a shipment will be on its way for an average of 1 to 5 working days. This depends on holidays or periods of exceptional measures. We cannot guarantee delivery times and therefore advise you to place an order in good time. You can always follow the status via a Track & Trace code.

Damage or loss
To avoid loss or damage we will always provide a Track & Trace number. We always do our best to avoid lost or damaged shipments.

You should always visually inspect your shipment before signing for receipt. If the packaging is damaged, you may not accept the shipment, otherwise you agree to the delivery conditions of the courier. If you do this anyway, there is no possibility to compensate for damage.

A signature is always required for delivery of a shipment. If you choose to have the shipment delivered to another, so-called safe, location, you transfer the responsibility from Wax'n Board to yourself. In the event of loss, you will also have to make a claim yourself with the transport service and/or your insurance company.

Terms and Conditions
The general terms and conditions apply to all our services, including shipping. You agree to this as soon as you place an order with Wax´n Board, and/or make a payment. In addition, the general terms and conditions drawn up by the chosen transport service always apply. You can find these additional conditions on the supplier's website.