Refund and Return Policy

Wax'n Board is obliged to comply with specific consumer rights of the European Union. These rules are determined in two ways, namely in the category Right of Withdrawal and Warranty.

These determine your rights as a customer and our obligations as a company. It goes without saying that we strictly follow these at all times in our after-sales service. Below we list the essential points, more information can be found on the website of the European Union. We also advise you to consult our entire general terms and conditions of which the right of withdrawal is only one part.

In the EU, you have the right to withdraw from purchases of goods and services that you did not purchase in a physical store within 14 calendar days. You do not have to give a reason for this, you can simply change your mind, although we do appreciate it. With your information, we can ensure that you, or another customer, receives a better product or service.

This 14 day cooling off period does not apply to all purchases. Some excluded examples are:

• Reservations for specific dates;
• Repairs and maintenance contracts;
• Custom-made or personalized products;
  Online digital content;
• Sealed products where you broke the seal after delivery.

Please note that this list is not exhaustive or limiting. All exceptions can be found in the EU legislation available online.

You must inform the seller that you want to cancel the purchase. It is not enough to simply return the products.

In addition, you must return the products within 14 days after you have informed the seller. You report in writing that you want to cancel a purchase by using the contact form. You do not even have to indicate why you want to cancel your purchase, although we do appreciate this information.

To be eligible for a refund, it is essential that the goods are in their original, sealed and unopened packaging and that these goods have not been used. Wear and tear or other traces indicating the use of an item are sufficient to waive your right of withdrawal. Only products in their original packaging and with all accompanying documentation and components will be accepted. Any damage to packaging is sufficient to be excluded from the right of withdrawal.

Within 14 days of your cancellation, the seller will give you your money back. The refund may be delayed if the goods you returned have not yet been received.

Also the shipping cost you initially paid will be refunded to you. But if you requested special shipping, e.g. extra fast delivery or delivery to your own location, you will have to pay the extra costs yourself.

Any return costs are always at the expense of the buyer, never at the expense of the seller and these will not be refunded as they are excluded from the European guidelines.

A return shipment must always be packaged correctly so that it cannot be damaged or lost, we advise to only send the shipment after checking the correct delivery address and via a recognized, and insured, tracking service to exclude any discussion about possible lost or damaged shipments. If the latter is the case, you will have to contact the insurance of your courier service to obtain compensation. In that case, the seller cannot intervene and your right of withdrawal expires immediately.

The refund of your purchase and standard shipping costs will be made to the payment method with which the purchase was made. For example, if you paid with a Credit Card, this will never be paid out in cash.

To make a claim under the return policy, you must use the form provided here. We do not accept notification via (public or private) social media or other channels not mentioned in these terms.