About Right of Withdrawal
Wax'n Board is obliged to comply with specific consumer rights of the European Union. These rules are determined in two ways, namely in the categories Right of Withdrawal and Guarantee.
These determine your rights as a customer and our obligations as a company. It goes without saying that we strictly follow this at all times with our after-sales service. Below we list the essential points, more information can be found on the website of the European Union. We also advise you to consult our entire general terms and conditions, of which the right of withdrawal is only one part.
In the EU you have the right to cancel purchases of goods and services that you have not made in a physical store within 14 calendar days. You don't have to give a reason for this, you can just change your mind, although we would appreciate it. With your information we can ensure that you, or another customer, receives a better product or service.
This 14-day reflection period does not apply to all purchases. Some excluded examples are:
- Reservations for specific dates;
- Repairs and maintenance contracts;
- Specially manufactured or personalized products;
Online digital content;
- Sealed products of which you broke the seal after delivery.
Please note that this list is not complete or limiting. You can read all exceptions in the EU legislation available online.
Cancel a purchase
You must inform the seller that you want to cancel the purchase. It is not enough to simply return the products.
In addition, you must return the products within 14 days after informing the seller. You indicate in writing that you wish to cancel a purchase by using the contact form. You do not even have to indicate why you want to cancel your purchase, although we would appreciate this information.
To qualify for a refund it is essential that goods are in their original, sealed and unopened packaging and have not been used. Wear and tear or other traces that indicate the use of an item are sufficient to waive your right of withdrawal. Only products in their original packaging and with all associated documentation and parts will be accepted. Any damage to packaging is sufficient to be excluded from the right of withdrawal.
Get your money back
The seller will give you your money back within 14 days of your cancellation. The refund may be delayed if the goods you have returned have not yet been received.
You will also be refunded the shipping costs you initially paid. But if you requested special shipping, such as extra fast delivery or delivery to your own location, you will be responsible for the additional costs.
Any return costs are always at the expense of the buyer, never at the expense of the seller and these will not be refunded as they are excluded from the European guidelines.
A return shipment must always be packaged correctly so that it cannot be damaged or lost. We recommend that you only send the shipment after checking the correct receiving address and using a recognized and insured tracking service to exclude discussion about any lost or damaged shipments. If the latter is the case, you will have to contact the insurance of your courier service to obtain compensation. In that case, the seller cannot intervene and your right of withdrawal will expire immediately.
The refund of your purchase and standard shipping costs will be made to the payment method used to make the purchase. For example, if you paid with a credit card, this will never be paid out in cash.
At Wax'n Board we give you as a customer the opportunity to let us know in writing that you wish to exercise your right of withdrawal. This can be done by letter to the official address, or via the contact form on this website. However, we do not accept reports via public or private social media or other channels that are not mentioned in these conditions.